TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews(37) Write Review

  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 5.75
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    3
  • Value Score
    8
I was signed up to TPG's 500gb plan (250gb/250gb Peak/Off-Peak) for a number of years (approx 3-4 years). I was previously with Soul Internet before they were bought out by TPG (if you remember them, was a while ago).

While I was Soul Internet, my service was almost flawless, while I didn't get the best speeds I was blessed with reliable and quality service. As soon as my service was migrated over TPG (when they bought out by TPG) everything just started lacking, I was experienced slow speeds (Maximum 300-400kb/s compared to Soul which was about 600-700kb/s) and experienced multiple service disruptions.

When I contacted their support (during non-peak times) I was kept on hold waiting for a customer service rep for sometimes up to 30 minutes, and when I voiced concerns over my slow speeds I was kept on hold for up to an hour while they tried to figure out the issues, to which they couldn't and kept trying to tell me that it's the traffic coming from my area (which was not the case).

My time with TPG eventually ended when they decided to disconnect my service as they had lost the connection codes because I changed my phone number and they wanted to charge me $90 to reinitialise the connection codes, which was funny considering I hadn't changed the phone number.

During the phone call I made to TPG I kept insisting that what they were saying was incorrect, and demanded they waive the fee due to their incorrect information, as they refused to do that I told them to refund the remaining balance for the month and disconnect my service.

I'm now with Club Telco (they are part of the M2 Group), while they are considered an underdog in the ISP world I have received a flawless level of service from them, and have never really had any issues with them.
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    10
Hello there, I have been utilising TPG internet since 2 years now. It is an incentive for cash. Awesome its speed and love the specialized support TPG provide me. They settled an issue in a reasonable amount of time and followed up with a support phone call.

Haven't confronted any issues till now as far as speed and quality. Continuously great. I likewise have its post paid mobile service which I also have no issues with, thank you TPG.
  • Service ADSL2+
  • Location Brisbane
  • Activation 7 days
  • 9.25
  • Speed Score
    8
  • Reliability Score
    10
  • Support Score
    9
  • Value Score
    10
TPG have provided sufficient value for money with a service which has been very reliable. Whenever we give TPG a call, even though they are located at an overseas call center, they are happy to help and very polite over the phone. Generally we've not had any issues with our broadband service with an ADSL2+ speed which is sufficient to browse the internet and stream online content (netflix / stan). We have adequate data on a plan which costs $59.95 a month and no matter how much data we use we never seem to get close or shaped.
  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 9
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
We signed up to the unlimited data adsl2+ because it was the cheapest rate going on the market. Two years on, we are still on it despite finishing the contract period. Excellent customer service and technicians who made the installation process a swift experience.

On one occasion we had an issue with connection speed on the weekend. TPG was able to send out a technician to fix the issue within a couple of hours at no extra charge. I cannot sing their praises enough and highly recommend their broadband plans!
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 7.5
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    7
  • Value Score
    7
We setup with a TPG service (ADSL 2+) a while ago, and I must say that so far, I am happy about the service they provide. The installation process was really quick, and the staff was efficient and seem to know what they were doing.

We are 5 people at the house, and everybody is using their laptop at the same time, and the internet speed and conectivity does not seemed to be affected. We only had a one time issue, but after calling CS, they fixed the problem really quickly, which was impressive.

For the price we pay, I can say TPG offer value for money, and would recommend it to anyone.
  • Service ADSL2+
  • Location Adelaide
  • Activation 10+ days
  • 6
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    6
  • Value Score
    6
We are not that happy with the ISP. Sometimes the speed of the internet is really good but in the evening it gets really slow. We do have to switch it off and on couples of times a week for it to work.
During the installation phase, it took them nearly 15 days to install the internet at our home. Also, they were not that helpful in providing all the information required for a first time user of their service. Initially, we had the unlimited wifi for $70 but it got so slow that we thought we were not getting the required service for the money we were spending. Now we are in a limited data plan.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 3.5
  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    3
It is very slow. Customer service is very poor. No one cant make it to work faster from TPG. Drops put during storm. Modem is very bad. Had a excetel modem was working really fast!
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    5
  • Value Score
    6
We first put in the NBN request back in 16 Feb 2015, their installer came without warning. Then they said they can come on 30 March but we're away, so we requested 10th April. At first there was no signal, I called TPG and it was activated on the same day. There needs to be better communication and coordination with the installation and activation. Otherwise overall I'm happy with the service I get. We haven't had any major outage or slowness in speed since we had TPG NBN. The price is definitely on the expensive side and if there is a cheaper option I'll switch in no time.
  • Service ADSL2
  • Location Melbourne
  • Activation 3 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
If you are looking for a new internet provider, I find TPG service to be a good value for money choice. We have unlimited broadband for around 60 dollars a month with good speed and excellent reliability. When we purchased a new modem we required technical support to assist, although it was not directly their problem they chose to help us with the issue. I had previously used Dodo as my service provider, however I did not find them to be as useful and reliable as TPG have been. Overall, this is a good provider.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
Honestly it's extremely fast broadband, I actually don't know why people whinge about internet when this is some of the fastest internet around in Sydney. It's reliable and always works. I really can't fault them.