TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating
8
TPG Reviews(93) Write Review
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Service ADSL2+
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Location Sydney
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Activation 5 days
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Speed Score
10
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Reliability Score
5
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Support Score
1
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Value Score
1
I gave very clear instructions to send my modem to my office and not to my home because I will be interstate on the day of delivery. They ignored it, sent it to my home with no one around, and refused to redeliver it to my office before the installation date. They also told me I couldn’t use my own modem for the installation. Worst ISP experience ever.
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Service ADSL2+
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Absolutely pain to deal with, very rude customer service!! You will spend hours on the phone just to solve one small problem they will transfer you back and forth totally a joke! I quit with them because they didn't lodge my application properly and charge extra to reconnect the service! Internet speed is slow ADSL2+ at 4-5mbps compare to other company's similar level of plan my neighbor(units are similar designed too) has at 13mbps. What a rip off!! It also took super long to connect with them like two weeks! Now I got to get my two month of usage fee back from them because their mistake to charge me while I have been overseas. DON NOT SIGN UP WITH THEM OR YOU WILL REGRET 100%，PLENTY OTHER BETTE COMPANIES OUT THERE.
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
TPG is the worst service provider I have ever dealt with. Worst service and worst customer service. They are rude and basically call you liars if you haven’t kept proof of correspondence even phone calls. Do not go with them no matter how cheap the deal is. Once they make you sign they are hard to cancel and then charge you a massive cancellation fee.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Bye Bye TPG!! We've been with them for almost 10 years, so 2 weeks ago we contacted TPG to let them know we were moving places and we need to reconnect their services at the new place. They booked a date for the recconection and it didn't happen. Called them and they said someone would come on the next day and it didn't happen!! We called them to find out what was going on, they kept going with the bullshit and the service would be reconnected in a week time(3 weeks all together) putting us on long holds, pretty much taking a piss!! If that's how you treat a 10 yearsnloyal customer you can go and get stuffed!! We told them we will cancel the plan enough is enough!!! There is plenty of companies around!! Make sure you watch your employees TPG, putting people on hold to make fun of them and you lost a customer!! Bye Bye TPG !!! We use liner at work and they are pretty good!!
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Service ADSL2+
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Location Others
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
TPG boardband is rubbish and their products are not as described. I paid $60 per month for the ADSL2+ plan and the speed test told me my internet speed just only have 0.5Mb speed slow. I complained several times and did all their tests and changes which instructed by them over the phone and still not work. Everytime they send the technicians to my place always late, otherwise need reschedule again and again and waste my time to stay home wait for them.. The worst thing is they still haven't fixed the speed issue afterward. My internet speed still slow as snail but they keep charging me $60 per month. I regret to join this TPG crap internet service and I don't know what can I do now as I already complained to them many and many times and very exhausted now. I won't recommend this crappy company to all my friends and you guys.
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Service ADSL2+
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
The worst ISP to deal with. The customer service departments do nothing but lie and give misinformation.
Definitely would not recommend
Definitely would not recommend
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Service ADSL2+
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
TPG - Terrible, Poor Gaming
TPG is a huge unnecessary liability, the first problem I encountered was speed and deception. On the TPG website, it says my ms was 18 and that everything was ok, but when I go on any other website truth be told my ms spikes up to 900 and averages around 400. They mislead me with false information about its speed and reliability as faking ms in their website, isn't something a professional company should do and infact may be illegal. If you are a gamer(or anyone for that matter) I strongly oppose you purchasing this network. I play the game league of legends and as I recently purchased TPG it is unplayable as it runs consistantly on 500ms with 10second delays, and consistant disconnections. However that's not the only problem. My wifi disconnects up to 5 times a day, at random unpredictable times, saying the wifi is "limited" and connects back 10min later, without warning. This takes another hit into gaming and other factors, as disconnection of wifi mid-game is a serious issue. Another issue is customer service, they tend to be very rude when asked questions, and contacting them stating my problems they seemed uninterested and didn't persist with any actions in fixing the problem, I hate having to make assumptions, but it almost seems as if they just want your money and once claimed avoid any fulfillments made by the contract. Please act more strictly towards your employes, stop misleading with ping tests deceiving people in thinking speed problems persist on other factors and not the network to blame. Therefore I WOULD NOT RECOMMEND TPG as a service provider for gamers, people who use the internet regularly, people who use youtube (streaming videos is almost impossible) and people in general who use the internet. I wouldn't be writing a review but with the stress I was put through it needs to be said. This is the second time writing this review as ironically the network disconnected while writing this review.
This review is as unbiased as it can be, I tried being very open, however, I have been deceived, lied to, disrespected and scammed by this network, making it one of the worst experiences I've ever had!
Thank you for taking the time to read my review
TPG is a huge unnecessary liability, the first problem I encountered was speed and deception. On the TPG website, it says my ms was 18 and that everything was ok, but when I go on any other website truth be told my ms spikes up to 900 and averages around 400. They mislead me with false information about its speed and reliability as faking ms in their website, isn't something a professional company should do and infact may be illegal. If you are a gamer(or anyone for that matter) I strongly oppose you purchasing this network. I play the game league of legends and as I recently purchased TPG it is unplayable as it runs consistantly on 500ms with 10second delays, and consistant disconnections. However that's not the only problem. My wifi disconnects up to 5 times a day, at random unpredictable times, saying the wifi is "limited" and connects back 10min later, without warning. This takes another hit into gaming and other factors, as disconnection of wifi mid-game is a serious issue. Another issue is customer service, they tend to be very rude when asked questions, and contacting them stating my problems they seemed uninterested and didn't persist with any actions in fixing the problem, I hate having to make assumptions, but it almost seems as if they just want your money and once claimed avoid any fulfillments made by the contract. Please act more strictly towards your employes, stop misleading with ping tests deceiving people in thinking speed problems persist on other factors and not the network to blame. Therefore I WOULD NOT RECOMMEND TPG as a service provider for gamers, people who use the internet regularly, people who use youtube (streaming videos is almost impossible) and people in general who use the internet. I wouldn't be writing a review but with the stress I was put through it needs to be said. This is the second time writing this review as ironically the network disconnected while writing this review.
This review is as unbiased as it can be, I tried being very open, however, I have been deceived, lied to, disrespected and scammed by this network, making it one of the worst experiences I've ever had!
Thank you for taking the time to read my review
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Service ADSL2
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Location Melbourne
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I am very disappointed with there service
Waiting for last three week to get internet connection calling them every day but still, no solution don't get in there trap
Waiting for last three week to get internet connection calling them every day but still, no solution don't get in there trap
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Service NBN Tier 1
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Location Others
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Absolutely useless company!! I would not recommend to anyone! The internet keeps going down at my house and I have had 2 technicians out that have detected problems and 'fixed them' the last one said just get another modem. They have cold me today telling me the warranty has expired on the modem but we were never told there was a 1 years warranty on the modem in the first place. The internet has since dropped out and they are telling me I need to get a modem even though the technician said get one just incase. When I said so when I pay for this modem and it's turns out to be your internet lines will you reimburse me for my cost and they will not. We pay monthly to use the useless internet. The fact that it's drops out constantly through the night and day is unacceptable.
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Service NBN Tier 1
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Location Others
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Activation 1 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
3
Put a request to connect to my new place on 7th of june, without confirming they disconnected my current service and connected to my new place. Completely f**** up, and the worst 5 start customer service. Finally put a complaint with TIO. Complete rubbish
