Telstra have provided a decent service in regards to reliability and speed, however they are very expensive and Technical Support is next to nil. When I first setup the service it was fine but about 3 months in the provided router just stopped working with the Telstra service. This problem took over a month to resolve and left me with no internet for this time. IN the end they just sent me a new router. They also lock down their service so you can change DNS or use VPN services. I will be moving away from Telstra once my current plan is up for renewal.