• Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
TPG - Terrible, Poor Gaming

TPG is a huge unnecessary liability, the first problem I encountered was speed and deception. On the TPG website, it says my ms was 18 and that everything was ok, but when I go on any other website truth be told my ms spikes up to 900 and averages around 400. They mislead me with false information about its speed and reliability as faking ms in their website, isn't something a professional company should do and infact may be illegal. If you are a gamer(or anyone for that matter) I strongly oppose you purchasing this network. I play the game league of legends and as I recently purchased TPG it is unplayable as it runs consistantly on 500ms with 10second delays, and consistant disconnections. However that's not the only problem. My wifi disconnects up to 5 times a day, at random unpredictable times, saying the wifi is "limited" and connects back 10min later, without warning. This takes another hit into gaming and other factors, as disconnection of wifi mid-game is a serious issue. Another issue is customer service, they tend to be very rude when asked questions, and contacting them stating my problems they seemed uninterested and didn't persist with any actions in fixing the problem, I hate having to make assumptions, but it almost seems as if they just want your money and once claimed avoid any fulfillments made by the contract. Please act more strictly towards your employes, stop misleading with ping tests deceiving people in thinking speed problems persist on other factors and not the network to blame. Therefore I WOULD NOT RECOMMEND TPG as a service provider for gamers, people who use the internet regularly, people who use youtube (streaming videos is almost impossible) and people in general who use the internet. I wouldn't be writing a review but with the stress I was put through it needs to be said. This is the second time writing this review as ironically the network disconnected while writing this review.

This review is as unbiased as it can be, I tried being very open, however, I have been deceived, lied to, disrespected and scammed by this network, making it one of the worst experiences I've ever had!

Thank you for taking the time to read my review
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