• Service ADSL
  • Location Canberra
  • Activation 10+ days
  • 1
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
Iinet - I have no words for you. I don’t know what is happening to your organisation but your organisation is letting customers who have been with Transact/Iinet over 15years. Your billing, sales and installation teams are not talking to each other. Your responses to issues and problems are not full of vague, fluffy emails that say one thing and no action on anything I have asked you to do. CANCEL my services and stop billing me for services I have cancelled. Asked me to call you, I call you 3, 4, 5 times and each time yep its cancelled, yep we are sorting it out, yep we have put credit. But then one bill, two bill comes and I ask why are you sending me this bill. I have received credits for the charges you made then you use that credit to now pay for the bills you charge....it goes around and around and never ending loop of disappointing emails and interactions. I will never ever want to sign up with iiNet again. The experience has been way too painful. Craig Levy, dare to sign your name on the letters, please dare to show up and address your customers issues!!!!!!
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