when we were connected on cable the internet wasn't the best but it was enough. then they wanted to connect us onto nbn and they were saying that the net is going to be a lot faster, now that we are connected onto nbn it is pathetic, less than a mbps at times. customer service is terrible, always being lied to and can never get any help off them. before you want to lock yourself onto a 24 month contract with optus, make sure you think again