Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating
4
Belong Reviews - NBN(39) Write Review
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Service NBN Tier 2
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Terrible service. Modem appeared in two days but service wasn’t connected. After two weeks I have got sick of lies and broken promises from the belong call centre. They have no way of escalating problems and simply quote that someone will call in the next 48 hours. They don’t call.
They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.
They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.
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Service NBN Tier 3
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Location Bathurst
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Activation 1 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Connection process was a shambles
Did not receive the modem after waiting 20 days
so I cancelled service.
The first call, they forgot to order modem, 2nd call they sent to the old (disconnected) address, 3rd call sorry it hasnt left the distribution centre waited 7 days and still hasnt left distribution.
Did not receive the modem after waiting 20 days
so I cancelled service.
The first call, they forgot to order modem, 2nd call they sent to the old (disconnected) address, 3rd call sorry it hasnt left the distribution centre waited 7 days and still hasnt left distribution.
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Service NBN Tier 3
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Location Sydney
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Activation 10+ days
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Speed Score
2
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Reliability Score
2
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Support Score
2
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Value Score
2
Ordered 3 services for 3 different apartments and received one modem. Other two are still coming some 11 business days later. False advertising go elsewhere. It happened to me a few months ago as well.
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Service NBN Tier 2
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Location Townsville
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Activation 1 days
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Speed Score
9
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Reliability Score
10
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Support Score
9
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Value Score
9
I contacted Belong ISP today regarding my accounts and payments. I spoke with Jason, who was very helpful. So from the 1st of November, 19. All should be sorted out and up to date, no worries.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst internet service provider. Activation took 1 month. I am paying for 50 mbps, actual speed is 6 mbps when i do speed test. Better to avoid Belong
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Service NBN Tier 1
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Location Brisbane
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Activation 7 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
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Service NBN Tier 1
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Location Brisbane
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Activation 7 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
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Service NBN Tier 2
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
9
Avoid them if possible. After two months still didn't connected to NBN service. Finally change provider and they organise installation tech within 2 days.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
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Service NBN Tier 1
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Location Melbourne
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Activation 10+ days
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Speed Score
3
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Reliability Score
1
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Support Score
1
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Value Score
1
We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.
After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
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Service NBN Tier 5
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
