Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(62) Write Review

  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Ordered 3 services for 3 different apartments and received one modem. Other two are still coming some 11 business days later. False advertising go elsewhere. It happened to me a few months ago as well.
  • Speed Score
    9
  • Reliability Score
    10
  • Support Score
    9
  • Value Score
    9
I contacted Belong ISP today regarding my accounts and payments. I spoke with Jason, who was very helpful. So from the 1st of November, 19. All should be sorted out and up to date, no worries.
Thank you so much for your Help. It was though quite difficult to find your Phone number in the first instance. Belong 1300-235-664.
Thank You, Cheryl Townsend.

  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
We’ve been disappointed by the speed of ADSL. It’s been running approximately 2 mbps when it should be 14. We called Belong who sent out a technician only to discover that Belong wouldn’t be able to fix the problem and that we would have to get our own technician. I called again to cancel the service which they ended up writing a note to our name to end the service Sept 1st. I changed my mind in August because at least the cost is cheap so why risk getting a more expensive service without getting faster internet, right? So I called up Belong again to continue our service rather then ending it in Sept. the rep said he had taken care of it. Well guess what? Our WiFi shuts down Sept 1st and the app states that we currently don’t have any active broadband services. I just called Belong AGAIN and this time, the rep puts in a request to restart our service. I asked how long it would take and he said 7 business days. REALLY? After wasting hours of time on the phone talking to a rep to continue our service with Belong, this is what happened. Thanks for not following up with what you said and now we’ve paid to not have internet for who knows long. I really should have just paid $200 to switch to Optus or someone else. Waste of time but I guess that’s price you pay for cheaper rates....
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst internet service provider. Activation took 1 month. I am paying for 50 mbps, actual speed is 6 mbps when i do speed test. Better to avoid Belong
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    9
Avoid them if possible. After two months still didn't connected to NBN service. Finally change provider and they organise installation tech within 2 days.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
  • Service ADSL2+
  • Location Others
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Frequent dropouts, slow and poor support
Constant dropouts, adsl2+ but getting dialup at best. tech support is overseas call center where staff try but clearly butter you up with call scripts and worry about your call rating at end more than good service. Call centre refuses to lodge complaints (despite being policy) and then complaints are ignored. Then just want to bill more to get out.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.

After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
  • Service ADSL2+
  • Location Others
  • Activation 1 days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I was a member with Belong for 2 years, and they just cut my connection by "accident". After the disconnection they said that they cannot re-establish a connection at my address any longer. Terrible terrible customer service, left me waiting for a call back, each time i called i got a different answer, eventually they just said sorry they cannot help.