Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating
4
Belong Reviews(75) Write Review
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Service NBN Tier 2
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Location Melbourne
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Activation 5 days
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Speed Score
10
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Reliability Score
10
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Support Score
10
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Value Score
9
Had no problems or issues so cannot complain. Got what I wanted and worked as I expected to work. when I required support my issue was fixed ina a timely manner ( was an issue with my router- not NBN servic)
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Service NBN Tier 5
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Location Perth
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Activation 2 days
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Speed Score
3
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Reliability Score
7
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Support Score
4
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Value Score
4
Reliability:
So-so. I experienced frequently (at least once a week) a technical "blip" in service from them where the internet would just "drop-off" for about 30 seconds, the then modem would take another 2-odd minutes to fully reconnect. Always happened in the middle of a client job.
Speed, Technical Support:
We were one of the last premises to be fitted with fibre to the house. We opted for the fastest speed (100mbps) with 1Tb download and with no other add-ons as I work from home and need a fast service; I also work with rather large files as well.
After about a week I was suspicious as it didn't seem that much faster than when we were on with ADSL2+. After performing multiple speed tests it was confirmed we were achieving about 1/4 the download speed than what we were paying for.
Calls to support only had them blame firstly my computer (claiming it because it was wifi to the modem - but actually no - it was connected via Ethernet cable), then blamed the modem itself (interesting as it was a Belong-supplied modem). No resolve here.
Value for money:
Rubbish. It's like we paid for first-class but got bumped to economy without a sorry or anything.
Conclusion.
Give this a miss.
So-so. I experienced frequently (at least once a week) a technical "blip" in service from them where the internet would just "drop-off" for about 30 seconds, the then modem would take another 2-odd minutes to fully reconnect. Always happened in the middle of a client job.
Speed, Technical Support:
We were one of the last premises to be fitted with fibre to the house. We opted for the fastest speed (100mbps) with 1Tb download and with no other add-ons as I work from home and need a fast service; I also work with rather large files as well.
After about a week I was suspicious as it didn't seem that much faster than when we were on with ADSL2+. After performing multiple speed tests it was confirmed we were achieving about 1/4 the download speed than what we were paying for.
Calls to support only had them blame firstly my computer (claiming it because it was wifi to the modem - but actually no - it was connected via Ethernet cable), then blamed the modem itself (interesting as it was a Belong-supplied modem). No resolve here.
Value for money:
Rubbish. It's like we paid for first-class but got bumped to economy without a sorry or anything.
Conclusion.
Give this a miss.
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Service ADSL2+
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Location Sydney
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Activation 10+ days
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Speed Score
7
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Reliability Score
9
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Support Score
9
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Value Score
8
I decided to sign up with the Belong service because of its great deal. I am on a 12 month plan, included free delivery, free installation and free modem. I pay $55 and am entitled to 100gb of data usage every month. I live in Dundas Valley and the option of having a NBN service was not possible. My phone line was not active and Belong offered to send a Telstra technician to activate the phone line. The ordering process was easy and had a modem sent to my address after a week. I have been using Belong for 3 months and happy with the service. The only downside to this service is the internet speed. It averages around 600kb a second, however my experience has been pleasant.
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Service NBN Tier 1
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Location Others
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Activation 2 days
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Speed Score
3
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Reliability Score
2
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Support Score
1
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Value Score
7
I signed up with belong as I only needed internet with max 1 year contract and they were cheap for my basic data requirement with no installation fee. Thinking BELONG is the sister company of Telstra, I would expect some service, but that wasn't the case. Speed keeps fluctuating and they limit to the speed to 10mbps and will ask you to pay more for speed. My ADSL2+ speeds were even better than Belong on NBN.
There has been internet outage twice for the whole day, no apologies or credits given for their faults. I have spent over 4 hours to speak with a person on phone, it seemed they only had one person, even if there wasn't any outage. I would ask people to stay away from them. Telstra is a way better when it comes for a service.
There has been internet outage twice for the whole day, no apologies or credits given for their faults. I have spent over 4 hours to speak with a person on phone, it seemed they only had one person, even if there wasn't any outage. I would ask people to stay away from them. Telstra is a way better when it comes for a service.
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Service Cable
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Location Others
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Activation 2 days
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Speed Score
1
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Reliability Score
2
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Support Score
1
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Value Score
1
I had this internet connection for about 6 months now. To be honest it was pretty good and super fast in the first three months. I had to opt for this service as the property was a brand new high rise building and everyone else were using the same service. I was my Television thru Internet as it's a smart TV. Lately the internet speed is pathetic. Can't really watch even a 10mins video streaming without a lag. I wouldn't recommend this internet service to anyone. My mobile 3G internet is much better then the Belong Internet.
