Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating
4
Belong Reviews - NBN(39) Write Review
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Service NBN Tier 5
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
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Service NBN Tier 5
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend
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Service NBN Tier 1
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Location Gold Coast
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Activation 7 days
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Speed Score
3
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Reliability Score
1
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Support Score
1
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Value Score
1
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do
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Service NBN Tier 1
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Location Others
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Activation 3 days
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Speed Score
4
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Reliability Score
1
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Support Score
1
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Value Score
1
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong refuse to send me a new one because ‘everything is fine on their end’ how can it be when I have no internet? Avoid them they absolutely terrible
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
STAY well away from belong , they took small amount money out of my account each month with out my permission and without any notice no message no mms and no written arthurisation I had to block them from my account
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Service NBN Tier 4
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Belong is the worst provider possible, I had my service “connected” on the 31st on August , 12 days later and my Internet has never worked I have been on the phone to belong’s sad joke of a support network 8 times, they have no clue what so ever, they finally after the 8th phone call booked me in for a technician from nbnco to come to my house to fix the problem which they never told me what was actually wrong.
They told me on the phone that they had to book me in for 2 time brackets over two days just Incase a technician wasn’t available, both days no one showed up and my service still doesn’t work... furthermore their “support” get you to troubleshoot the same problems over and over with no result, I was told time after time that they would get my network online, today I’ve run out of patience, if I could give belong 0 stars out of 5 I would, my experience with them is that they are a sad excuse for an internet service and provider.
STAY FAR AWAY FROM BELONG
They told me on the phone that they had to book me in for 2 time brackets over two days just Incase a technician wasn’t available, both days no one showed up and my service still doesn’t work... furthermore their “support” get you to troubleshoot the same problems over and over with no result, I was told time after time that they would get my network online, today I’ve run out of patience, if I could give belong 0 stars out of 5 I would, my experience with them is that they are a sad excuse for an internet service and provider.
STAY FAR AWAY FROM BELONG
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Service NBN Tier 1
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Location Canberra
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Belong would have to be the worse internet service providers. I have had to deal with them for a MONTH just to get an NBN box installation. Now it’s going on to two months and still they can’t seem to solve the issue with getting me an “NBN BOX installed” seriously, don’t even waste your time. DODO is the best! Belong should be ashamed!
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Service NBN Tier 1
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
This is a trash! Super slow and completely different to what they claim on the advertisement. Always disconnected for no reason. The worst NBN!
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Service NBN Tier 3
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Location Others
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Activation 10+ days
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Speed Score
2
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Reliability Score
2
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Support Score
5
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Value Score
2
This has got to be the most unreliable NBN out there pay good money for rubbish connection funny part is there is a max speed but we’re they get away with the rip off is there is no min speed so they can promise you a Ferrari but deliver you a clapped out junker and tell you this is what you pay for
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Service NBN Tier 2
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
2
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Support Score
3
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Value Score
2
Extremely slow internet 0.54mbps for the past few days, impossible to watch tv. Drops out continuously,
