iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - NBN Tier 1(3) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Appalling customer service, if they were my staff, they would be no longer in my employ.

On the 18th of August before moving home I booked in a relocation on the 28th October. We were asked to provide proof of sale which we did that included a copy of the contract of sale and a statement from our conveyancer confirming the settlement date.

On the 22 August I rang to confirm the relocation was to happen on the 28th which I was told yes, everything was in order.
Mid-afternoon on the 28th after not being connected I rang again and was told the transfer ‘should’ happen in the next 7 days. I stated it was not good enough as I had booked the change in well in advance, my voice annoyed yes, but not rude nor did I swear.

I was then put onto a supervisor who informed me the best they could do was have it installed in 7 days. When I asked is it 7 days because you are just booking it in now (again not rude) he hung up on me.

Interesting with iinet, everytime you speak with customer service you get an email asking how the service was, ironically with this call, no such email arrived.

Add to the woes it’s school holidays so kids have no internet whilst we are unpacking/ setting up new home.

If anything I state is false, I suggest iinet listen to call records and tell me where I am wrong!
  • Speed Score
    2
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    1
Disgraceful, changed over from ADSL to NBN and continued to get charged for ADSL as well as NBN. The only reason I know the changeover had occurred was our ADSL stopped working. When I questioned why I was still getting charged they said it was because I did not tell them to cancel the ADSL
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Very bad customer support. Endless waiting times on hold. Will give you near impossible 'troubleshooting' tasks and still not help. Very unreliable internet connection. Congestion +++. Was with westnet before which was brilliant.