Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - Cable(3) Write Review

  • Service Cable
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been a customer for 10+ years and have been paying for so called fastest cable speed. I find that after doing a speed check ( 6 mb/s at the very best, but forget about peak times) that I am not even getting anywhere near the 30 mb/s speed they are advertising for the basic plan. When I attempt to contact them to complain, I am continually directed to their website and to find a phone number is like looking for a needle in a haystack. When I do call the number, I then get told there is a que of 45 minutes and then they try to get me back on to their website as all problems can be fixed by resetting the modem according to them.
When finally I get to speak to someone in a foreign country , they go through the apologetic routine , and advise they will report my problem ( in this case it was apparently an outage) , but offer no solution or compensation for the sub standard service I have been paying premium dollars for.
Rather than paying the big bucks to Bolt advertising super fast speeds, they should revert back to an animal, maybe a snail!
I will be making a complaint to the Telecommunications Ombusmen regarding being charged for a service I was not supplied and suggest others do the same .
Extremely dissatisfied customer!
  • Service Cable
  • Location Others
  • Activation 3 days
  • 6
  • Speed Score
    7
  • Reliability Score
    4
  • Support Score
    5
  • Value Score
    8
This is the first ttime we have been with a cable internet provider and we were assured before we joined that the speed and reliability would be three times better then the Broadband connection we had previously and would be better then the new NBN that was yet to be introduced into our area.

Well, I would say we have been grossly mislead, the service is spotty falling out of connection on a daily basis, the speed is definitely better than our prevention connection but that is not really any comfort when.There is no reliability.

Customer service with this company is also a joke, I have yet to speak to an Australian born English person, I have nothing against people with accents working in call centres I just believe that you should get a mix of people answering phones and that is not the case here.

Overall not the best service or reliability but the price is fair.
  • Service Cable
  • Location Others
  • Activation 10+ days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    8
Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.