I am absolutely disappointed with Telstra. I ordered a moving house package, and confirmed with telstra several times over the last two weeks, including this morning, regarding the appointment. A technician was supposed to come to my new house between 8am-12noon today, and no one showed. I have called telstra three times today, the last phone call was for 50 minutes to no resolve. I have taken the day off work, and have been disturbed by your staff almost every other day in the last two weeks to confirm this appointment - what for? so Telstra is a no-show anyway? I was told due to a 'technical glitch' the appointment was deleted. What a load of rubbish. I have also been paying my bills to Telstra - a fortune that I pay each month, for what I expect to be good service, but I am always disappointed. I am currently paying for the internet, a phone line, all of which I am NOT having services to.