I was in the process of registering on line for FTTB. Pay close attention to the “prepayment” charge for voice prepayment outside included value. On questioning their customer service, it’s a prepayment charge of $20 on possible calls you may make that are not included in the bundle. No worries on that. However that charge is “forfeited” when and if you cancel the service. So basically if you don’t make any calls ever they take this “prepayment” charge and keep it, even if you never used it. Asked to speak to a representative here is Australia and surprise surprise, no one available. Maybe I’ll have a chat to the communications ombudsmen. A prepayment is an advanced payment for a service you may possibly use. If that service is not used those funds should be returned to the owner of said funds