Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(22) Write Review

  • Speed Score
    5
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    5
I'm with Optus, my Internet can be very slow at times. I have the unlimited Gigs internet package and it deffinatly gets slower towards the end of each month. Had quite a few issues in the past and the support was not there at all. Sitting on a phone call for 5 hours to Optus is not fun. Considering changing providers actually. Using data out of the house is fine, but the wifi in the house is never considered fast, especially when someone is on the smart to or on a console of some sort like online gaming. Overall, service could be a lot better
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    7
  • Value Score
    5
Speed - is quite low could be a lot faster for what we are paying
Reliability - has some frequent drop outs which we didn't expect for NBN
Technical Support - although they may not always be able to fix our drop outs the staff are always friendly and go above to do what they can - including discounts and always following up in the coming days
Value for Money - This could be better we pay quite a lot of money and don't seem to get our monies worth - especially with the low speed and drop outs (we pay for Tier 4 and get Tier 2/3 speeds)

I am unsure of our activation time as our housemate already had NBN prior to us moving in
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.25
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    6
  • Value Score
    8
Being a heavy user of the internet, and large data download. I find the speed and the reliability of their service excellent. No slowing down with uploads or downloads.

Optus's plan price is competitive along with the different types of competitor plans within the marketplace, there are so many different types of service, however chose Optus to be my local service which has been tremendously reliable.

Generally, the customer service is good However, today I seemed to have had a problem and called Optus customer service to see if there was a problem on the network and was greeted with very poor customer service.

Optus customer service came as a shock as everyone is normally so nice and ready to help.
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    6
  • Support Score
    9
  • Value Score
    6
I've been with Optus, then Telstra, and now Optus again. I'm not under contract but staying with Optus not because the service is fantastic, but because I'm worried switching will get me something worse.

Optus's customer service is alright. It's nice that you can contact people via live chat and not have to wait on the phone; they also used to have 24h service which is fantastic for night owls. I think they've since done away with it, though their service times are still fairly wide. Cust. service does try to help you, but it's pretty hard to improve a service by much if it's crap in your area.

Their prices are average, generally cheaper than Telstra (may vary, haven't checked for a while) but there are other providers around with aggressively-lower prices.

Unfortunately, the service itself leaves much to be desired. There are some periods of time when the internet is really slow; I suspect they might be oversubscribed, and/or the infrastructure in my area is pretty bad/outdated.

On the whole, Optus is alright but if you try something cheaper that works for you, I'd probably want to try that too.
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    4
My speeds are no where near the advertised and promised speeds. I moved from a house that had ADSL so the speeds are better however my fastest download speed to date is 1.98mps.

Price wise not great we however have it bundled with home phone etc but I found other providers cheaper. If we hadn't had phones and tablets locked to Optus contracts we would have moved. I hate having to call them it becomes a game of pass the parcel.

My NBN regularly drops out it is so frustrating as when it does so does the home phone. I wouldn't recommend Optus to a friend.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 5.25
  • Speed Score
    4
  • Reliability Score
    6
  • Support Score
    4
  • Value Score
    7
Having other mobile services with Optus, it was our first thought to get our new broadband installed by them. There was a lot of messing around to get the broadband installed.

For two weeks I was receiving texts and emails that didn't make sense, some would say it would be installed in 5 day, some 3, some said that there was an issue processing and that we had to get in touch. Despite this, our service was eventually set up.

The speed is very slow and you generally can't have more than one thing in use (ie if streaming a movie, browsing internet becomes slow) but we can't complain as we got a really good price for bundling multiple services. Only $60 per month for unlimited broadband!
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    6
  • Value Score
    6
I have been using this service provider for years and i find it average. Sometimes its great and others not so great. At first it was fast, got my value for money but lately i havent been too happy with them.

I find the Internet lags, sometimes its so slow i give up using it. I have also had issues several times with the wifi router but luckily the customer service/technical support team have been great and are always helpful whenever i call.

I am currently waiting for a free upgrade due to some of the issues i have had throughout the years.
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 2.5
  • Speed Score
    4
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Optus is the most frustrating ISP. We have our home wifi with Optus and firstly the network speed is really slow. It often dips in and out and I can't stream videos or upload things to Facebook for example. Every time I call the Optus support line I have to wait at least 20 minutes. Their online chat just keeps me on hold for like 30 minutes then disconnects and says sorry they're busy. The staff in the call centres talk like robots and just keep repeating the same information over and over when you say the problem isn’t fixed. They are so frustrating!

We just recently moved apartments and tried to relocate our Optus. Firstly, the man I spoke to on the phone when I called to relocate forced me into upgrading to a 24 month contract of unlimited wifi because the old plan we were on has apparently expired. When I said I had to call my house mate to check with her before I make that decision he huffed and said he’d already filled out the form and was ready to hit send. I asked if there were any month by month options and was told no. We weren’t happy with this so calling back again the day after, the second person I spoke to said yes of course we can go month by month.

It then took 3 weeks to instal our Optus in our new apartment. Every time I called them I would get someone new who knew nothing of what had previously been discussed. Why do they take notes on the system if none of the other staff can even see them? Why do they insist on making you key in your account number on your phone before you can get through to an operator only for the operator to then ask you for it all over again? They are the most frustrating customer service staff I have ever spoken to! Eventually we got our wifi installed only for it to perform really slowly. When I called for the 10th time to ask why it was so slow I was told it's because that ADSL can't handle multiple devices. So I can't use my phone and my laptop at the same time? Ridiculous! I would never recommend Optus to anyone and will be switching ISPs as soon as possible. I am with Telstra for my mobile phone and the service is heaps better.
  • Service ADSL2+
  • Location Others
  • Activation 10 days
  • 7.25
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    9
  • Value Score
    8
We have been with Optus for over 3 years now and the have had there ups and downs! Our activation took 10 days but we were told it would be this long when we first spoke to them as they said they were quite busy.
Our internet speed isn't as fast as I would like it to be but we live in the hills so can't complain to much as generally everyone around here has slower internet. There technical support team have been great, we had no internet for a week as it was down so he went out of his way to make sure my account was credited for the loss of service and gave me extra mobile data for the duration of the line being down. In saying that though they did take 4 days longer to restore the internet than said. So overall prettty reliable with great and not so great experiences!
  • Service Cable
  • Location Others
  • Activation 10+ days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    8
Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.