Thieves and liars. Stay away from tpg they will steal your money. Keep telling me they'll show up to install but nobody comes. Have waited for days and days and nothing. Ring customer support who tell me to just keep… Read full review
Crooks, scammers, liars, and thieves. their product quality sucks. I raised tech support and asked for cancellation within first 30 days. They wasted hours of my life trying to troubleshoot over the phone. Took weeks to convince them to send… Read full review
Following 10 phone calls with hours of sitting on hold, $175 upfront fee, a month waiting for an installation, a horrifically rude technician who didnt show up for the installation!. PAINFUL customer support staff who would only repeat rehearsed responses… Read full review
I'd been using iinet for probably 15 years or more in total (starting from Satellite, to ADSL, then NBN), and I was always extremely happy with their service. The connections were reliable, and on the rare occasion that I needed… Read full review
They have absolutely no idea what they’re doing. It was a scam to begin with when the sales girl told us the customer service is all local in Australia when in fact it’s not. We got our router delivered, we… Read full review
Wish I have never called them or knew they existed. A group of dysfunctional customer non service representatives who dont know what is going on. First , they didn't capture my new modem order due to system failure (as per… Read full review
I am absolutely disappointed with Telstra. I ordered a moving house package, and confirmed with telstra several times over the last two weeks, including this morning, regarding the appointment. A technician was supposed to come to my new house between… Read full review
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having… Read full review
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having… Read full review
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do Read full review
Service connected 2 months ago, however could not connect to the internet. Still waiting to hear from the level 2 technician regarding the issue, even after 4 calls to follow up. Pitiful at best. Read full review
Worked fine for about a week then cut out randomly in a storm and it’s now been 3 weeks and belong has sent NBN to my house twice now and both times have said it was the modem and belong… Read full review
service is beyond acceptable. The amount of resources optus wastes to not even provide a service is incomprehensible. There is no bright future for Optus. Incompetent company that can not follow systemic flow. Coverage = average. Read full review
Internet extremally slow and doesn't work during peak times. Even to do simple things like search thing on the internet Read full review
I relocated my Optus NBN service and I was assured my service would be activated on the date I had booked in using the online service. The account appeared to be activated and then was working. Without any communication from… Read full review
No Service Provided. I had someone call me from Dodo offering all kinds of goodies to have me transfer to NBN. None did i receive. I told them i was oversea and just wait until I get back. When arriving… Read full review
Do not use these scammers. We were charged for a heap of different phone set up costs etc etc and bills and then told they could not provide internet to our address after being tols several times that if we… Read full review
Think many times before deciding to use dodo service because you will have to pay a service without using a byte data of it.

I asked for closing off my account and misunderstanding with the call centre kept dodo connecting… Read full review
I joined vivid about 6 months ago, because there were no NBN in our area. The setup process was quite simple for us. I bought a modem from The Optus store outright. The process to set it up took less… Read full review
I have been using it for more than 6 months now. Never had a problem. My family and I take it everywhere we go, and the download speed is amazing as Optus pretty much covers anywhere within Australia. The customer… Read full review
I joined vivid about 3 months ago, because there were no NBN in our area. The setup process was quite simple for us. I bought a modem from The Optus store outright. The process to set it up took less… Read full review
DO NOT USE MATE! BEWARE! I chose MATE Communicate for my home ADSL connection. Like everyone, I reviewed all the providers and decided to go with a brand which seemed down to earth and local friendly. I was WRONG! I… Read full review
Signed up with Mate after all the wonderful reviews that I read online (through the mate website). Thought it would be a straight forward connection. Have been charged for the first month, however do not have internet access yet for… Read full review
The worst isp provider

Sign up if you want to be Without internet for weekends

5 days to restoration, not yet fixed

Hopeless technical support who rely on Telstra - don’t even have good relationship with Telstra as they cannot escalate… Read full review