Someone who knew me accessed my account pretending to be me and reactivated it so they could have free internet. The only authentication questions that are asked: name, address and email.

I have been paying for someone else's internet without… Read full review
It's been three days since my number is ported to Tpg, incomings are not working, called them 5 times, no help. Read full review
Shitest service provider ever. Big liar and scammer make lots of mis-commitments. No Reliability. Waiting since last 2 weeks for connection. Read full review
Maybe you'll have a better experience, but.....
Crikey! What clowns!
We ordered, they sent a guy to install cable (unannounced). No worries, we can make that work. They sent out the equipment. Good. I installed equipment. Fetch didn't work. Called them.… Read full review
iiNet hijacked the line from my current provider over a weekend when set up team don't work and then informed me they could not start the service because (despite the sales person confirming I could use my current NBN enabled… Read full review
If there was a zero star rating I would have selected that; which is a shame as I use to be a huge advocate. Ongoing drop outs over a very long period and awful support (support use to be great).… Read full review
I have an ADSL 2+ issue and Telstra technician Sam Pang has done a great job to resolve the problem in speeding manner. We were so happy and satisfied with the outcome. Read full review
I am absolutely disappointed with Telstra. I ordered a moving house package, and confirmed with telstra several times over the last two weeks, including this morning, regarding the appointment. A technician was supposed to come to my new house between… Read full review
Had a connection appointment on the day the technician wanted to drill through the floor instead of putting in the wall. He said “they don’t do that”
So I said well you might as well leave then because I’m not having… Read full review
So unreliable i didn't have internet for 2 months and nobody didi anything about that. On the phone everybody was just truing to lie to you and hang up the phone as soon as posible. When i disconected my servixe… Read full review
Can’t cancel the internet
I have them for a year and I’m going back to my country and they don’t help me to cancel
Try by email , phone and chat
And no one support me.
Don’t know what to do Read full review
Service connected 2 months ago, however could not connect to the internet. Still waiting to hear from the level 2 technician regarding the issue, even after 4 calls to follow up. Pitiful at best. Read full review
Optus are nothing but a bunch of muppets!! Never again wouldn’t recommend to ANYONE! Our internet drops out 5 times a week and when it is working is extreamly slow! So we called to try and fix the issue we… Read full review
we were with optus for just on 12 months once nbn was connected we decided to move to TPG as it was cheaper the problems started when we called to disconnect firstly because the account was in my husbands name… Read full review
optus is so good. it’s also very very very fast I wished my dad moved to optus because Telstra is really slow so screw Telstra. my mum has got optus. Read full review
if you have age parents , dont let them have anything to do with this company , you typical money grabing scammers ,totaly discusted with there ethics and it will only be a matter of time someone dies from not… Read full review
No Service Provided. I had someone call me from Dodo offering all kinds of goodies to have me transfer to NBN. None did i receive. I told them i was oversea and just wait until I get back. When arriving… Read full review
Do not use these scammers. We were charged for a heap of different phone set up costs etc etc and bills and then told they could not provide internet to our address after being tols several times that if we… Read full review
I joined vivid about 6 months ago, because there were no NBN in our area. The setup process was quite simple for us. I bought a modem from The Optus store outright. The process to set it up took less… Read full review
I have been using it for more than 6 months now. Never had a problem. My family and I take it everywhere we go, and the download speed is amazing as Optus pretty much covers anywhere within Australia. The customer… Read full review
I joined vivid about 3 months ago, because there were no NBN in our area. The setup process was quite simple for us. I bought a modem from The Optus store outright. The process to set it up took less… Read full review
DO NOT USE MATE! BEWARE! I chose MATE Communicate for my home ADSL connection. Like everyone, I reviewed all the providers and decided to go with a brand which seemed down to earth and local friendly. I was WRONG! I… Read full review
Signed up with Mate after all the wonderful reviews that I read online (through the mate website). Thought it would be a straight forward connection. Have been charged for the first month, however do not have internet access yet for… Read full review
The worst isp provider

Sign up if you want to be Without internet for weekends

5 days to restoration, not yet fixed

Hopeless technical support who rely on Telstra - don’t even have good relationship with Telstra as they cannot escalate… Read full review