TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - NBN(29) Write Review

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    1
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Recently I called up TPG customer service to sign up for NBN 50 plan. I was rather taken aback when the staff kept barging me to drop my rights for monetary compensation if tpg fail to meet their commitment with respect to the fixed line that goes with the plan. I told her I didn't have any need for the phone line, hence, it should be removed from my plan. To my utmost amazement, she insisted it can't be removed and I would have to make a $20 upfront payment for the line and as well drop my rights to financial compensation before my application can be processed. I then told her that I needed to study the terms of agreement closely before I can continue with the sign up. She said no, that I must sign up first. Well at this point I concluded that there was no transparency with service provider and took to my heels. Be careful before you sign up. Ask questions and be clear before any commitment.
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    1
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    1
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Finally, NBN arrived at my address after years of waiting so I upgraded with TPG and my nightmare began! From day one the internet keeps dropping and sound quality when making calls was horrible with a lot of static. Called customer service and was connected to a human only after waiting about 45mins, so they arranged for an "NBN" technician to come inspect the issue which was another 5 days wait... the guy came and spent less than 3 mins and informed us nothing wrong with the NBN cable and we need to contact TPG, so we did and ofcourse everytime you call, you have to waste substantial time waiting to get connected to a human...so another appointment and this time 7days of wait for a "TPG" technician... same as before the guy took about 2-3mins without doing anything and informed us the issue is with our building wiring so we must contact the building management to change the wiring from the control room to our residence...WTF?!?! I told him I didn't have any problem when I had ADSL2 with the same copper wire so how did he determine the issue to be with the wiring??? He had no answer and said there is nothing he could do. So I called TPG again and asked to speak to a supervisor or manager but was informed no manager was on duty and that they would call me back....3 days and counting and no one callback! I'm going to be calling ACCC and see if I can switch to Telstra or Optus. STAY AWAY FROM TPG NO MATTER HOW CHEAP THE PLAN!!!!!!
  • Speed Score
    9
  • Reliability Score
    9
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    10
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    8
The customer service team at TPG is second to none. Every time I have called with a potential problem or query, I have never been on hold for longer than a minute. My internet took 1 day to be switched over between moving houses and when I called to ask for help with the modem, they talked me through everything and it was up and running in a few minutes. Very impressed, I would recommend.
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    8
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    8
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    8
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    10
Amazed how fast this happened! Signed up on Friday, everything delivered by StarTrack Monday and connected same day. Thank you!
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    8
  • Reliability Score
    5
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    8
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    1
Stay away worst company ever can’t ever get thru to anyone and when you do they are no help takes months to get service then take payments whenever they want
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Thieves and liars. Stay away from tpg they will steal your money. Keep telling me they'll show up to install but nobody comes. Have waited for days and days and nothing. Ring customer support who tell me to just keep waiting. Then they tell me they can't refund it til they get a notification. Ring back two days latw
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    1
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    1
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Goiko Llobet The most unprofessional company ever!! AVOID!! Three times the technician came to my house to instal my broadband. At last they do so, and they forgot to send the modem (the guy at the phone told me it was marked as delivered and I was at home al morning waiting for them). I swear I am a real customer see my facebook profile, I really would avoid them, go for much better options as Telstra, Optus where they will delivery no matter if you have to pay more. I promise Ive had the worst experience of my life.
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    1
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TPG is the worst service provider I have ever dealt with. Worst service and worst customer service. They are rude and basically call you liars if you haven’t kept proof of correspondence even phone calls. Do not go with them no matter how cheap the deal is. Once they make you sign they are hard to cancel and then charge you a massive cancellation fee.
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    1
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Absolutely useless company!! I would not recommend to anyone! The internet keeps going down at my house and I have had 2 technicians out that have detected problems and 'fixed them' the last one said just get another modem. They have cold me today telling me the warranty has expired on the modem but we were never told there was a 1 years warranty on the modem in the first place. The internet has since dropped out and they are telling me I need to get a modem even though the technician said get one just incase. When I said so when I pay for this modem and it's turns out to be your internet lines will you reimburse me for my cost and they will not. We pay monthly to use the useless internet. The fact that it's drops out constantly through the night and day is unacceptable.
  • Speed Score
    4
  • Reliability Score
    1
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    1
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    3
Put a request to connect to my new place on 7th of june, without confirming they disconnected my current service and connected to my new place. Completely f**** up, and the worst 5 start customer service. Finally put a complaint with TIO. Complete rubbish