Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(20) Write Review

  • Speed Score
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  • Reliability Score
    1
  • Support Score
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  • Value Score
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This has to be the worse internet provider in Australia. I should have listened to the other 2000 bad reviews on this provider.
The internet is so so so sooooo slow and it drops out at least once a minute. The staff are so rude and really unhelpful, honestly this company is the definition of a scam! So much regret. My dial up internet was quicker then this. Whatever you do, do not go with this provider, listen to the other reviews!!!!!
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    1
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    1
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Belong - making the National Broadband Network.. Not-Work. This company is a waste of time and money. Search for yourselves for many, many thousands of Australians who have rated it to receive an average of one star (and should probably be below) on pretty much any and every Telco reviewing site. I'm not even exaggerating. Their customer service doesn't exist, wait lines on the phone that never end, never respond to emails and a service that works for only about 10 minutes then cuts out - see for yourselves. I'm trying to cancel it through the ombudsman but suggest no one else waste their time by signing up ; any other provider is worth the extra cash. Please respond to my emails Belong so I can cancel your service without any ridiculous termination fees for something you never provided.
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I signed up to Belong in the belief that, being part of Telstra, they would offer a superior service and quality to other ADSL providers. I was very mistaken, and the following issues are a chronological sequence of all the missteps that the company has trodden:

1) Set up date was for 22/12/17. We were advised by the sign up agent that we would receive the modem a few days prior to this date. It did not arrive until a week later.

2) We were not advised at any point during the set up process that we required proof of occupancy at the new address that we moved into. Once we checked online, and called Belong, we provided the requisite documents on the same day. Documents were not processed for another 3 days.

3) After docs were processed, we were told to wait a further 10 days for the connection process. We called again to enquire why this would wake so long and if there was anything that could be done to expedite the process. Customer Service Rep (CSR) was not responsive, and said all we could do was wait.

4) Called again 5 days later to check on status. CSR was, on this occasion, much more helpful and indicated that all we needed to do was contact the previous tenant of the property to disconnect the line. As it was the disconnection process, not the connection process, that resulted in the delay. Same question posed to the CSR, yet 2 different responses.

5) After the previous tenant was contacted and disconnected their line, the Belong service should have been activated. This was indicated on our account status on the Belong website. However, we did not receive any SMS as we expected after 2 further days of waiting.

6) Called Belong, told by the CSR that the status was still showing as "open" on Belong's end, and that status had now changed and we would have to wait a further 2 days. Had we not called, I do believe we would not have received any update from belong, as was apparent throughout the whole process.

7) After 2 days, we received the SMS saying service is active. Tested the ADSL connection as per instructions. It did not work. Called Belong, told that this is "usually the case with new connections and happens all the time". Advised that we will receive an SMS within 48 hours. If this is an expected issue with new connections, why is it not addressed?!?!

It has now been 3 weeks and we still have no internet connection.

Throughout this whole process, it is clear to us Belong:

a) Has no interest in their customers once they are signed up and enrolled into a contract
b) Does not take any proactive measures to resolve issues - a sign of incompetence
c) Employs CSRs that give mixed responses, or do not have the answers, and that the CSRs are not empowered to do anything for customers, apart from pushing items down the queue.

Unfortunately, judging by public reviews, it looks like we are not the only customers to have a bad experience.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DON'T USE BELONG!! Belong you are by far the worst company i have ever dealt with and everyone deserves to know BEFORE starting a contract with you.
I was moving houses and notified them on the 9th of December 2017, now apparently my address didn't exist in their system yet which is OKAY because in ONLY 5 days it would be on there system ready to go and less than 5 days later internet will be working for us. WRONG! it took 3 weeks to register my address, now unfortunately for me i am in a 12 month contract with them so who cares if they take their time because i have to pay anyway right!
After 3 weeks of calling them everyday, after endless promises they would call me back but never doing so, I was finally told internet would be active and ready to go on the 1st of January, WRONG AGAIN. i received a message this morning and called to confirm they have now pushed back the date to the 30th of January 2018. THIS IS NOW 2 MONTHS OF NO SERVICE! and guess what you call them AND THERE IS AGAIN NOTHING THEY CAN DO.
Its gets better though, there joke of a complaints team who i lodged a complaint with 3 weeks ago now STILL HAVEN'T CONTACTED ME, as all i want now is to go with ANY OTHER provider who can have me set up in less than a week.
BELONG YOU ARE A CHEAP AND NASTY COMPANY, PEOPLE NEED TO KNOW!
DON'T USE BELONG, STEER CLEAR IF YOU ACTUALLY WANT AN INTERNET YOU CAN USE.
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  • Reliability Score
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It's been a month since connection and I've had service for less than a quarter of that time. Try calling them and when they offer to call you back they don't. Call back when nothing has been done and operator says no data on her screen and needs you to provide it all again. Only after pushing her does she find it from previous call. Still no fix to internet. Waste of time and money, save yourself!
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
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  • Value Score
    4
I sign up for a NBN plan. 2 weeks later I called to ask about my Modem. I live in Sydney and apparently they sent it to Melbourne. 1 week later they sent the modem to the wrong address again.
I had to call them about 5 times. A lot of times they just lie to get you out of the phone. At the end I canceled my plan, got a refund and contacted TPG. 4 days later I had my internet and modem working. (I don't work or get commission from TPG)
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 3.25
  • Speed Score
    3
  • Reliability Score
    2
  • Support Score
    6
  • Value Score
    2
Most issues can be resolved online using our tools with no need to call. With the adsl service I have its very slow speed and never reliable to stay on the internet. Using an http:// portal belong customers have No waiting. Automated tools. Fix issues yourself, Diagnose problems all without needing to speak with a customer assistance phone operator. Up to 20 wireless devices can be connected simultaneously using the Sagemcom modem but the coverage does not reach the whole house it then drops in and out via each individual room experiences it's own uPs and downs with the internet
  • Service Cable
  • Location Melbourne
  • Activation 7 days
  • 2
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Have you ever wondered what it would be like to live in Hell? Wonder no more, Belong has you covered.

I could not imagine such a pathetic organisation could be allowed to function in Australia.

1. Customer service (like customer executives that hang up on you? then youll love belong) = 0.3/5
2. Taking money from your bank as quickly as possible = 5/5
3. Internet speeds (actual vs as promissed) = 1 / 5
4. Customer service / refund policy = 0/5
5. Solving problems and caring for the customer = 0.1 / 5
6. Making promises they wont keep = 5/5

I am going to cancel this hell whole of life. Had been with them for 2.5 months. From the get go, serious traffic / overloaded issues resulting in speeds of 1-10Mbps, at best in comparison to the 100 Mbps promissed.

I made legally valid threats, begged, and everything else. No one cares or even calls you back. Screwed up at every stage and point ( i could write a book of failure at every step).

I feel very depressed in my life due to the experience I have had in them. One could say, Ive lost hope in humanity itself.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst company I have ever dealt with. Internet service hasn't worked properly from day 1 and the customer service is just as bad.
After 15 phone calls complaining about my service I have got no where. A technician has been to my house and apparently couldn't find a fault but then when they do speed checks I'm lucky to get 4 and they agree over the phone it's too slow.
I've also emailed the complaints deparmtent several times and it's been 9 days since my first email and I still haven't heard from anyone.
Today I called up to cancel my service and I was charged $240.
This company is an absolute disgrace.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My experience with Belong was absolutely terrible. I had speed and coverage issues from day one, as well as issues with the plan I had signed up to. The plan that I signed up to over the phone with Belong included home phone and calls - the "Internet phone" they have set up was never mentioned. I was told I was signing up to a traditional Internet and home phone plan, but I wasn't. Belong adamantly disputed that I was given the wrong information and said I misunderstood.

When I tried cancelling the service they tried charging me hundreds of dollars. After I made them do a speed test which showed how incredibly slow the connection was, and only after I made them listen to the phone recording of when I had signed up- which proved that I was correct and Belong had indeed given me the wrong information - did they then allow me to cancel the service without any fees, as they were completely at fault. The whole experience was an ordeal, and one I definitely do not recommend.