Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(39) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong is the worst provider possible, I had my service “connected” on the 31st on August , 12 days later and my Internet has never worked I have been on the phone to belong’s sad joke of a support network 8 times, they have no clue what so ever, they finally after the 8th phone call booked me in for a technician from nbnco to come to my house to fix the problem which they never told me what was actually wrong.

They told me on the phone that they had to book me in for 2 time brackets over two days just Incase a technician wasn’t available, both days no one showed up and my service still doesn’t work... furthermore their “support” get you to troubleshoot the same problems over and over with no result, I was told time after time that they would get my network online, today I’ve run out of patience, if I could give belong 0 stars out of 5 I would, my experience with them is that they are a sad excuse for an internet service and provider.

STAY FAR AWAY FROM BELONG
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
One word, awesome.
If you're looking to start off with a mobile service, feel free to use code IAFWXBSG5 for a free $20.00 credit.
Literally just get their $10.00 a month plan, you won't be disappointed.
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 3
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    2
  • Value Score
    2
It has been three days with no internet. Tech support could not provide us with a time frame when internet is going to be up. Very annoyed.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We got Belong installed two weeks ago. Four days ago we had internet. Two days ago we stopped having internet. This is incredibly frustrating. We were on hold for three hours while someone was "getting a technician". Get your act together!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Belong would have to be the worse internet service providers. I have had to deal with them for a MONTH just to get an NBN box installation. Now it’s going on to two months and still they can’t seem to solve the issue with getting me an “NBN BOX installed” seriously, don’t even waste your time. DODO is the best! Belong should be ashamed!
  • Service ADSL
  • Location Gold Coast
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I wish I never signed up with these clowns. When I first signed up I had no internet for 6 weeks and they tried to charge for it!!! I’m sorry I signed up for an24 month contract because the service is just shit.
  • Service ADSL
  • Location Others
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We started off with ADSL, of which we had an outage for 2 weeks, which they did not seem to be in a hurry off to recover, nor to refund. Then the month after a random guy showed up to our house saying he had to install the NBN. No appointment or anything, this caused another 2 weeks of no internet, and took about 6 weeks to finally get up and running since we first applied for NBN. Then another guy showed up randomly a couple weeks later "to install it properly", again with "100% guarantee that we would have internet that day" (which we were told multiple times a week on the phone.) In the end, we got our NBN, which is of no difference than the ADSL, after weeks and weeks of hassle. In short, we have had multiple random people showing up to our house with no notice beforehand, lots of false promises. Then on top of that we got charged a 180$ instead of getting 120$ refunded. This took me another 3 weeks to get sorted, by being on the phone with them almost every single day, and which resulted in me putting a dispute order in with the bank.
To save yourself a massive headache and hours on the phone, do not go with this provider!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This is a trash! Super slow and completely different to what they claim on the advertisement. Always disconnected for no reason. The worst NBN!
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
ADSL2+ internet itself is OK. Not great speed but it's ADSL. To be expected. But the internet mostly functioning gets them their one star. The service from belong themselves however? I don't feel that I have enough negative adjectives to describe this organisation.
Three missed tech appointments. No word, they knew nobody had picked up my jobs on a Friday and still left me waiting around on the Saturday. (between those and phone calls I'm at about 16hrs of my life wasted with no apology) Didn't inform me when they were going to Bill me, just took it from my account without any prior notice leaving me $10 dishonour fee when it went over... No records of my calls to discuss, no records of staff logging that I may be entitled to a refund. No record of anything that may inconvenience them.
Customer service 0*
Internet connection itself 3*
Pricing 1* ($100 per month!)
Modem quality ($60 felt very very cheap, gets overwhelmed easily) 2*
Overall a 1* organisation I will not touch again with a ten foot barge pole.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
VERY SLOW, DOGGY COMPANY. You even cant watch youtube. And you pay 60 dollars per month. The customer service always waste your time without actually doing anything