Belong
Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.
Overall Rating 4

Belong Reviews(58) Write Review

  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    9
Avoid them if possible. After two months still didn't connected to NBN service. Finally change provider and they organise installation tech within 2 days.
Poor customer service, all of them i will follow it up for you seems like they finish their shift and see ya later.
Very disappointed with their handling.
Their mobile service is rubbish as well. You have no where to contact them. Online portal always need more info. Their mobile data speed less than their competitor.
Overall rubbish.
  • Service ADSL2+
  • Location Others
  • Activation 10 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Frequent dropouts, slow and poor support
Constant dropouts, adsl2+ but getting dialup at best. tech support is overseas call center where staff try but clearly butter you up with call scripts and worry about your call rating at end more than good service. Call centre refuses to lodge complaints (despite being policy) and then complaints are ignored. Then just want to bill more to get out.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.

After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.
  • Service ADSL2+
  • Location Others
  • Activation 1 days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I was a member with Belong for 2 years, and they just cut my connection by "accident". After the disconnection they said that they cannot re-establish a connection at my address any longer. Terrible terrible customer service, left me waiting for a call back, each time i called i got a different answer, eventually they just said sorry they cannot help.
  • Service ADSL2
  • Location Melbourne
  • Activation 1 days
  • 2
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
These guys are shit! Internet drops out every day! I call them and they tell me it won’t happen again! Works for a while then drops out again! I feel like Bill Murray on Groundhog Day!
  • Service ADSL2
  • Location Melbourne
  • Activation 1 days
  • 2
  • Speed Score
    5
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
These guys are shit! Internet drops out every day! I call them and they tell me it won’t happen again! Works for a while then drops out again! I feel like Bill Murray on Groundhog Day!
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
This is the worst internet provider I have ever had the misfortune to encounter. From February - April the internet and wifi has flickered on and off several times a day. Upon numerous calls and time wasted, nothing has actually been resolved. You are passed from person to person on the phone and then told soemone will call you back, which they don't do. Now for the last 6 days my internet has been COMPLETELY down, consistently. Cannot access it at all. They have said they will send a technician out, (this should have been done 6 days ago when I reported the issue) and they have no idea when the issue will be resolved. They also added 12 months to my contract without telling me when I moved house. An internet provider that doesn't provide internet. What a service.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The customer service I have experienced with this company was the worst I have ever come across, not only did we have to call belong 6 times in a week due to them putting the wrong address in the system and no one seemed to be educated enough in their role to fix it, they kept trying to lie/ play dumb and put it on me however at no point had I given them the address they’d had put in their system. But from what it seems they’re building the same rep with everyone... 0/10 would not recommend