iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - ADSL(33) Write Review

  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My internet isn't working. I called on 16th Feb (call number 314947225) to complain, called again on 20th March to complain (call number 314597469), called on 18th April (call number 317404644), called on 20th September (no call reciept provided) called again on 5th October (call reciept 325230778). Ran multiple tests and internet was still not working. No one at iinet made a note of these tests being run, so we ran them about 3 times in total before a technician was sent out on September 20th. The technician found a fault with the line and supposedly fixed it After the fault was supposedly fixed, I asked the technician to watch as I hit refresh on my internet in multiple browsers - it was still not working - iinet made a note of this and told me they would send out another Telstra technician and would call me back to arrange this. I waited 3 weeks and heard nothing back, so called today and was told the fault was 'resolved' and there were no notes that anyone would be sent out. I work from home and haven't had working internet since Feb, and haven't been reimbursed or provided any solution whatsoever. I have made a complaint to the ombudsman, but am furious at the way this has been repeatedly dismissed.
  • Service ADSL
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Technical support is a joke. Jon’s for South Africans that have no knowledge and I can’t even understand them sometimes. They get you to do all the work and then give you the options of paying for a technician if it is not there fault. I knew those guys when they were in a garage in Perth WA and I joined them 30 years ago. No loyalty , pay your. I’ll. Do as little as possible. Maximise profits. Take Jons offshore. Charge for everything.
Yep they are confirmed parasites.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been with iiNet for 12 years, but won't be much longer. I am clearly loyal and know them well, so this is a review you can believe. They used to be great, truly great. They were well-known for quality products and service, with excellent tech support out of Perth. Sadly, in recent years they have gone from first to worst. I don't remember having an outage in the first 9 years - speed and reliability were excellent. Now I often have to hotspot my Telstra mobile to run my internet-based business because my iPhone offers faster and more reliable speeds than iiNet's ADSL2+. I also have Fetch through iiNet, but there is almost no point given the high level of dropouts. I have given iiNet every possible opportunity to convince me to stay with them, but they are an utter disaster. I cannot emphasis strongly enough how appalling they have become. If they can't manage to look after a customer who has been loyal for 12 years, they certainly won't look after you! Do NOT sign up for iiNet.
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    8
  • Value Score
    8
Reasonable internet service where you get what you pay for. Tech and customer support have been useful 80% of the time.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
To say that dealing with iiNet is a nightmare, would be a massive understatement. Their customer service is atrocious, they lie and mislead their customers. The amount of time I have spent on the phone with them over the last few days( after an outage on Friday 12/5/18) would equate to a full month refund on my account. Still don't have Internet or land line, and they are refusing to fix the issue and are bullying me into agreeing to a wrong call out fee, to which I refuse on the grounds that they themselves have found there is a fault with the actual telephone line, which is owned by Telstra, and they won't fix it ! Disgraceful behaviour, big bully tactics! Be aware be very aware when dealing with this INCOMPETANT excuse for a service provider!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 8.25
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    9
I've been with iinet for almost 4 years now and it's a carefree, easy service that requires minimal intervention on my part. They're reliable in terms of service - I've only been impacted by outages two or three times during the past few years. I would prefer more reliable speeds and better network congestion management (once it hits 7pm on a weekday things can slow significantly). I know iiNet is subject to the wholesalers installing better technology to enable this, so in the meantime I'm happy with their service.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Basically I pay them for nothing. I’ve going through the ombudsman to try and get out of the contract. When the internet works I usually get speeds under 1.5 Mbps and it’s a miracle if it goes over 3. More often than not they don’t even meet their service gaurantee. Every time I ring to get it looked at I spend an hour going through the same diagnostics and get the same result.

Their tech support doesn’t even know about latency.

A big fat waste of time and money.
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
THE WORST INTERNET PROVIDER EVER!

1. When we signed up with iiNet, the sales staff promised us speeds of 8-20mbps. We're getting mostly no internet and sometimes able to get 0.5mbps (EXTREMELY SLOW)

2. We were promised a credit by 3 staff members, which was never applied even after following up on multiple occasions.

3. Support staff called me at 10:30pm on a Friday night and 4:45am on a Saturday morning! (CRAZY!!)

Finally after contacting the TIO, they have "graciously" agreed to release us from our contract.. Wasted countless hours and have been unable to work from our home office due to the poor service.

If I could give 0 stars I would..

STAY AWAY FROM iiNet!
  • Service ADSL2
  • Location Perth
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
If you have a choice stay far away from them do not go near them as they can't fulfill their service. It's like extracting tooth when dealing with them. We have lost connection several times in a month. We called and spent 1hr plus on the line going thru the same repeated questions and procedures. To which they don't even have the model type supplied in their system.

We have come to a stage whereby it's a chore just speaking to them. It's classed as a broad day light robbery as we are paying but not getting the service at all.

We have come to a stage where we requested for someone to come down which we were prepared to pay to have it fixed once and for all.

That too is falling on deaf ears. It's a year now. I still haven't seen anyone in person.
This whole experience is a nightmare.

Please save yourself go to other providers. My iiNet contract is up finally i can walk away.
Thank god for that.

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1.5
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I am not sure if these are really actual or perhaps fake customer ID's who have given high ratings to technical support team from iiNet. My experiences like many others listed on this forum have been horrific. Recently moved houses and decided to continue with iiNet. Not only my plan was changed without my consent, price got hiked and the service dropped significantly.

I called technical support for help with constantly dropping network and slow speed, was assured a support within 3-5 working days but received no response for weeks. Have again raised complaint and hoping this time someone would look into it.

Technical support provided over the call is not helpful at all. Tone is rude mostly as if doing a favor taking my call.

I am seriously considering moving away and would not recommend them to anyone going forward. As they say, If you pay peanuts, you get monkeys.