Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(35) Write Review

  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 2.5
  • Speed Score
    4
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Optus is the most frustrating ISP. We have our home wifi with Optus and firstly the network speed is really slow. It often dips in and out and I can't stream videos or upload things to Facebook for example. Every time I call the Optus support line I have to wait at least 20 minutes. Their online chat just keeps me on hold for like 30 minutes then disconnects and says sorry they're busy. The staff in the call centres talk like robots and just keep repeating the same information over and over when you say the problem isn’t fixed. They are so frustrating!

We just recently moved apartments and tried to relocate our Optus. Firstly, the man I spoke to on the phone when I called to relocate forced me into upgrading to a 24 month contract of unlimited wifi because the old plan we were on has apparently expired. When I said I had to call my house mate to check with her before I make that decision he huffed and said he’d already filled out the form and was ready to hit send. I asked if there were any month by month options and was told no. We weren’t happy with this so calling back again the day after, the second person I spoke to said yes of course we can go month by month.

It then took 3 weeks to instal our Optus in our new apartment. Every time I called them I would get someone new who knew nothing of what had previously been discussed. Why do they take notes on the system if none of the other staff can even see them? Why do they insist on making you key in your account number on your phone before you can get through to an operator only for the operator to then ask you for it all over again? They are the most frustrating customer service staff I have ever spoken to! Eventually we got our wifi installed only for it to perform really slowly. When I called for the 10th time to ask why it was so slow I was told it's because that ADSL can't handle multiple devices. So I can't use my phone and my laptop at the same time? Ridiculous! I would never recommend Optus to anyone and will be switching ISPs as soon as possible. I am with Telstra for my mobile phone and the service is heaps better.
  • Service ADSL2+
  • Location Others
  • Activation 10 days
  • 7.25
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    9
  • Value Score
    8
We have been with Optus for over 3 years now and the have had there ups and downs! Our activation took 10 days but we were told it would be this long when we first spoke to them as they said they were quite busy.
Our internet speed isn't as fast as I would like it to be but we live in the hills so can't complain to much as generally everyone around here has slower internet. There technical support team have been great, we had no internet for a week as it was down so he went out of his way to make sure my account was credited for the loss of service and gave me extra mobile data for the duration of the line being down. In saying that though they did take 4 days longer to restore the internet than said. So overall prettty reliable with great and not so great experiences!
  • Service Cable
  • Location Others
  • Activation 10+ days
  • 8.25
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    8
Reliable/consistent internet speeds. The fastest download speeds compared to 5+ other people I know. No problem streaming HD movies/TV shows on Netflix. Optus sport an added bonus but you have to pay extra for it unless you are already in a comprehensive/expensive plan with Optus, then it's free. If there are ever dropouts or if Optus is down for maintenance (which is rare and usually in the early hours of the morning) Optus lists all the affected areas and notifies how long until your internet will be back up again.
  • Speed Score
    5
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    7
I joined with Optus last August and experienced a slow speed for NBN from the start I called the customer service department and had an extremely helpful team member who increased me to speed 2 free of charge. Since then we experience slow usage quite frequently and I often have to turn the wifi off and use my mobile data on another phone call to Optus the team member was rude and unhelpful and advised if I want the speed promised you need to plug the laptop directly into the modern, I personally think this defeats the purpose of a wifi connection and also is not possiable with a Mac book (which both myself and my house mate have) all in all i am not very happy with Optus and once the contract is up I will definitely consider my options and look at changing companies.
  • Service ADSL2+
  • Location Gold Coast
  • Activation 10+ days
  • 5.25
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    2
  • Value Score
    3
Just giving a review for Optus, the service speeds seem quote OK, however the support for business when calling overseas leaves you 7 hours on hold which I don't believe to be good practice.