Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(24) Write Review

  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Telstra took my order for ADSL, told me it could happen, and then when I moved, I was told there were no available ports in my exchange, and I would have to wait. How long? Until someone gave up a port. Could be two weeks, could be two years! Unbelievable.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 2.25
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    4
  • Value Score
    2
We have been with Telstra for over 10 years and in the last 3 years the service has become woeful, based on our location from the main exchange we have been told we should have speeds of around 4.5mbps on ADSL2 +. However our speeds are generally range from .10 to 3.5mbps.

At first telstra said it was our fault so we had the entire inside line replaced. We then still had issues so the line from the house to the node was replaced, the node itself had work down as inside was corroded and still the issues and slow speeds occur, it seems that in our area people generally can not get reliable speeds and we had to cancel our streaming service because we were unable to watch it successfully.

Lately now we have been having to make sure we turn off our data on our mobiles as we have experienced excess data charges as the signal is so por when our mobiles are meant to connect to home wifi they just can't. So they run off mobile data instead.

Been a house of four and having two boys how love to play game online it does not matter what the time is the speed has the game laging and kicking them off the server.

The speed is especially slow at peak downs when people are home from school and work as there is to much congestion on the lines.

Our exchange has very limited ports and with an increase in people moving into our area its just getting worse and worse. All i can say is bring on the NBN and a choice to actually get a reliable and efficient provider. We are very limited with what we can we have looked at switching perviously but there is no one else that we can switch to as they have no ports available to move us to.

When dealing with Telstra on the phone, they ask all the usual questions and try to blame the home but we have had five techs come out and test and replace everything and still poor quality issues.
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    1
  • Value Score
    5
Moved within the same postcode, just as this postcode was given the NBN tick resulting in us having no option but to take NBN.

Activation date came, modem arrived all good. NBN not ready for the next month! Spent hours upon hours on calls to Telstra with no real answers and they never called when they said they would.

Eventually NBN was activated, however, Telstra neglected to advise me of this until 5 days later! NBN worked for 10 days then stopped. No service for another two weeks, again with little communication from Teslstra. Started working again, with little glitches here and there.

Whilst Telstra provided, when I asked, a dongle so I had a limited service at home, for a communications company, I found their level of customer service lacking severely. I also appreciate that as this was NBN related, their hands might have been tied.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been with Telstra NBN for nearly 4 years and have had no issues since having it installed. I love the speed of NBN and the reliability is great, everytime I log on I have access. Everything I have in my home is set up through Wifi and I have no issues with blackspots in my home. It's the first time I have actually set everything up through Wifi and I won't be going back. I have never really had to contact Technical Support for any issues and can honestly say that I am very happy with my service that I receieve and it is value for money. Telstra even upped my package at no extra cost.
  • Speed Score
    10
  • Reliability Score
    6
  • Support Score
    7
  • Value Score
    10
Hi, we just apply for nbn and use it for about 1 months now. Before we register for the nbn, it took so long for them to come and activate. However, first day when we got our internet, the download speed was 92m and after that was average 70m. The internet is still not stable. Everynight the internet will be disconnect 1-2 time which make us annoying. The speed is fine for normal use and the price is reasonable for me. However, overall im still happy with the service.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 8
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    5
  • Value Score
    7
Very happy with the speed & reliabilty of the service. I have noticed many other smaller companies now offering cheaper options with NBN which I am considering moving to. I have only had one technical issue out of the entire 7 years of having the service. I wasn't overly impressed with the technical support due to the lengthy time on call waiting and the staff member not listening to me when I was trying to convey the issue. There was a little bit of a language barrier which seemed to infuse the situation.
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 9.25
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
I am Telstra customer for almost more then 1 year. Good download speed and fast browsing as well. Sometimes I faced difficulties due to some issues. The support staff helps to solve any problems ASAP using your mobile phone.
I will be happy to recommend telestra to my friends and other as well.
I reaches the locations where other networks no service available.


  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    9
I have been a customer with Telstra for about ten years. I have tried other service providers during this time, however i find Telstra to be the most efficient in terms of speed and reliability. I always find that i can access the data i need at a time that is convenient to me, and that Telstra has the widest coverage of the providers. In terms of technical support i have never had an issue with finding the help i need to resolve a problem which is of one their strongest points. Service is generally always reliable and good value for money. I find Telstra prices to be somewhat higher than some other providers, however this is more than compensated for by the great service.
  • Service ADSL
  • Location Others
  • Activation 3 days
  • 7.5
  • Speed Score
    9
  • Reliability Score
    8
  • Support Score
    5
  • Value Score
    8
I have been using Telstra for years. Always found their service pretty reliable and consistent and easy to transfer when moving houses. The speed is good but lately had a few drop outs and modem crashes. Technical support are OK but it is getting through to them that is the issue. Long wait times on hold, wrong departments, transfers and when I finally get to speak to someone often their English is poor.

Value for money is good when no problems. Happy to stay with them as don't have the energy for the ring around comparison and scared of having down time if I change providers.
  • Service Cable
  • Location Melbourne
  • Activation 1 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    7
  • Value Score
    10
I have been with Telstra high speed cable for years now. I have found the service to be consistently good with excellent download speeds around the 100Mbps mark.

Only occasionally are there outages but these are generally compensated financially by Telstra.

Fortunately I have really ever needed to contact support and if I ever have a problem I try to sort it out first by myself. You can contact support by phone or via their live chat service.

Overall, Telstra broadband cable is a reliable and worthwhile provided and I am happy with their service.