Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(43) Write Review

  • Service ADSL
  • Location Gold Coast
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
was in a contract for 24 months that finish back in may 2017 that they did not let me know that finished, Then just jacked up the price on my asdl 1 in Jan, with out letting me know, Im over paying all ready for only adsl 1. I tryed to phone to ask why they put the price up & they said (your out of a contract so we can do what ever we want now.)i kid you not. Did not offer me a discount or put me back on the price i was paying original. so told them to get f..ked & moved on. Worst customers service iv ever had
  • Service Cable
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I've been dealing with Telstra for many years. When I say many years, I'm talking 10+. Not once have I ended one of those years happy with my service.

I've had unending technical difficulties with these guys, they are hands-down the most consistently incompetent company I have ever dealt with in my life from their technicians to their exchange operators to their support staff. It's actually quite impressive that they've maintained such a monopoly on this industry for so long given how little effort they put in to match the "quality" service they've been promising for over a decade.

If you have any other option in the world besides Telstra, particularly if you need the internet to run your business, then stay away from them. Unfortunately I don't have a choice as I live in a location where literally my only option is to deal with these clowns. I cannot wait until decentralization hits the ISP industry and finally renders them redundant.

Maybe you'll have better luck than me with your experiences with Telstra, but if not, then may God help your soul. You have been warned. Good luck!
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
In the past I have had great experiences with Telstra. Turns out that was the exception to the rule. I have never suffered through more stupidity and lack of cohesion leading nowhere.

I was trying to connect broadband. I applied on Dec 21st. They said it would arrive on the 29th.

It didn't arrive.

It didn't arrive on the 30th either. So I used 24/7 chat. They asked if they could call me. I said yes.

They told me there were no ports in my area and that a modem wouldn't be being delivered to me. I asked for documentarion of this and never received it. So I called again and I got told I would be getting a modem.
2 days later I called again as no modem had arrived and they told me there were no ports so I wouldn't be getting internet. I asked for documentation and was given a reference number instead.

So I contacted the Ombudsman.

That leads us to today. They called me and I spoke to a lovely gentleman who told me it wasn't just ADSL2+ that I could not connect to but any internet at all. I asked for proof and he sent me an email. It went really well and he was lovely.

Unfortunately, I forgot to ask if there was a waitlist for internet access so I contacted 24/7 chat.
They said I could get a commercial port and asked if they could call me. He called and I then spent 25 minutes on hold. Someone picked up and the phone immediately cut out. I got a call back a minute later and got asked why I was calling Telstra. You know, after they called me.

After I explained everything I got told I could request an additional port, would I like to sort this out with the Broadband tech team? I said yes and got put on hold for 37 minutes.

When I finally spoke to someone they said ordering a port was impossible.
I asked to speak to their manager and got put on hold and then asked for my account info. I provided it and they said my case manager had gone home and I would have to wait until tomorrow. I informed the lady that I wished to speak to her manager not my case manager. She said okay and then the linecut out again.

The manager called me back and asked if I wanted to sign up for broadband. I said no and explained the issue. She said that requesting a port and the commercial option was not available. I said that was interesting as I had the 24/7 transcript that offered it. She said they couldn't and I could spend $27 to get a home phone and go on the waitlist. I asked her to clarify that they couldn't give me the service they said they could and she informed me again that the waitlist was my only option. She then told me they could not confirm any time range for internet being provided and in the meantime I would have to pay 27$/month for a home phone I would not use if I even wanted to be on the waitlist.

I asked if I had basically spent almost 2 hours on hold to get told 3 conflicting measages and get nowhere and she said yes.

At that point I hung up because that lady did not derserve me screaming down the phone at her. I have bever beenmore disgusted with a servicein my life.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
After 9 weeks the 3rd technician is visiting my house to check my internet connection. After dropping speeds to under 2mb and about 15 calls in the last 9 weeks tonight my internet shows speeds of 7 mb again. Tomorrow they will check the line again. My bills are on hold. My internet gets disconnected up to 70 times a day. About 15 hours contacting Telstra and still no results.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We paid $800 in 4 weeks..
How is that possible Telstra.
With a mobile fone..
Wifi slow as eff..why?charge us $
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
I own a takeaway business that relies HEAVILY on our phone. We have had the NBN service for over a year now. It's the biggest piece of crap that I have EVER been forced to pay for! It continually goes down, several times a week, I have spoke with technicians numerous times only to be told stupid things like did you reset the modem? Of course I did! Including the 10 other times I had to before ringing you and being stuck on the phone for hours! I am not at work all the time, so when I do have time to call, I am at home and then Im told I need to be at the site. If I am at work, I AM WORKING and dont have time to be on the phone for hours! Send a technician to fix the problem and stop wasting my time on the phone with someone who barely speaks english and reads off a chart on what to do. I have been through this process 50 times, I know its not going to work! Some calls get diverted to my cell phone, others dont, its hit and miss whether or not someone gets through. I hate to think of how much business I have lost due to people not being able to get through. I am not always at work either so if someone does get through to my cell, Im not able to help much as I am not on site. Its ridiculous that such a large company can conduct business in such a manner.
Bottom line, I will never ever recommend anyone to use Telstra NBN service! One day they will wake up to themselves when they realize how much business they have lost.
  • Speed Score
    9
  • Reliability Score
    6
  • Support Score
    7
  • Value Score
    8
I live in a remote area on the outskirts of Warwick and have tried a few ISPs. Most don't offer broadband service as the remote location and limited towers however satellite was offered but rather poor speed. I now use Telstra usb modem 4g and within the year I have noticed better service and less drop outs. The value for money and the data offered varies depending on what you can afford. In the future I should hope that Telstra broadband becomes available in my area and the black spot is removed. I would recommend Telstra as a reliable ISP compared to others on the market. The high speed being offered these days by ISPs is lighting speed
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    7
  • Value Score
    2
Telstra is no good if you need reliable service for nvm. Since signing up we now go over our data by at least 2gb on mobiles because the Wi-Fi doesn't work properly through their modem.
However if you push enough they do compensate nicely for how bad they are :)
  • Speed Score
    9
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    4
My experience with Telstra so far has been disappointing to say the least. My connection took 3 months to connect and activate. I was charged the whole time for the privelege of no internet. After fighting with them for the whole time being passed from NBN co to Telstra it was finally installed mind you I was charged for that too. I contacted them about this to have my bill reduced and they hardly contacted me. The install was poorly executed and will need to be relocated when my real estate replaces my air-conditioning. Overall I'm not impressed.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been happy with my time using this ISP. There have been little to no downtime while I have been a customer. The speeds have been relatively fast in both downloads and uploads. I like how there is great technical support available all the time. I can reach them in a myriad of ways. The value for money is worth it as you get a lot of broadband and data usage per month. I like how they provide updates regarding the status of the broadband internet on their website on a constant basis.