iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews(57) Write Review

  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My internet isn't working. I called on 16th Feb (call number 314947225) to complain, called again on 20th March to complain (call number 314597469), called on 18th April (call number 317404644), called on 20th September (no call reciept provided) called again on 5th October (call reciept 325230778). Ran multiple tests and internet was still not working. No one at iinet made a note of these tests being run, so we ran them about 3 times in total before a technician was sent out on September 20th. The technician found a fault with the line and supposedly fixed it After the fault was supposedly fixed, I asked the technician to watch as I hit refresh on my internet in multiple browsers - it was still not working - iinet made a note of this and told me they would send out another Telstra technician and would call me back to arrange this. I waited 3 weeks and heard nothing back, so called today and was told the fault was 'resolved' and there were no notes that anyone would be sent out. I work from home and haven't had working internet since Feb, and haven't been reimbursed or provided any solution whatsoever. I have made a complaint to the ombudsman, but am furious at the way this has been repeatedly dismissed.
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    1
My services on internet when watch tube continually freezes lose my programme. my mobile phone services has reduced not an avid user but now continually warned used 100%. NBN has been a nightmare. They do not help when you ring up wait on phone to get help uses all my phone data. They have operators who do not listen and when you try to explain the problem have the same phrase they use over and over again. I end up getting very angry and just hang up. I am now looking for a service if there are any out there who look after the customer as I am over IInet.
  • Service ADSL
  • Location Perth
  • Activation 10+ days
  • 2.5
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Technical support is a joke. Jon’s for South Africans that have no knowledge and I can’t even understand them sometimes. They get you to do all the work and then give you the options of paying for a technician if it is not there fault. I knew those guys when they were in a garage in Perth WA and I joined them 30 years ago. No loyalty , pay your. I’ll. Do as little as possible. Maximise profits. Take Jons offshore. Charge for everything.
Yep they are confirmed parasites.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
By far the worst service provider I've ever dealt with. I've spent more time on the phone with them resolving issues than I have with my family. Wouldn't recommend this company to my worst enemy.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Thought NBN supposed to be better than ADSL but with iiNet, even worse, slow, cut off way too often. Not recommended.
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Hi, I don't even know what tier I'm on, but I choose the most expensive plan... and I still get buffering, I have fibre to the premises not to the node so I should have good service, however when watching MotoGP and F1 I still have to connect to my Optus 4G network to get a better viewing.. It appears to me all plans one speed... Slow!! out of three months service it has only worked for 1 month.. calls to technical support proved useless, they will avoid at all costs sending out a technician, spent hours and multiple ph. calls then after 2 months of no internet I had to get a friend look at it and discover the primary port on the NBN box was blown up so he used the aux. port and just like that I had internet again all be it still slow. They still refuse to fix the primary port! Today a 61 minute ph. call to try and cancel subscription... it seems the only person that wants my money is the Lady in cancellations maybe they should promote her to Tech support!
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I have been with iiNet for 12 years, but won't be much longer. I am clearly loyal and know them well, so this is a review you can believe. They used to be great, truly great. They were well-known for quality products and service, with excellent tech support out of Perth. Sadly, in recent years they have gone from first to worst. I don't remember having an outage in the first 9 years - speed and reliability were excellent. Now I often have to hotspot my Telstra mobile to run my internet-based business because my iPhone offers faster and more reliable speeds than iiNet's ADSL2+. I also have Fetch through iiNet, but there is almost no point given the high level of dropouts. I have given iiNet every possible opportunity to convince me to stay with them, but they are an utter disaster. I cannot emphasis strongly enough how appalling they have become. If they can't manage to look after a customer who has been loyal for 12 years, they certainly won't look after you! Do NOT sign up for iiNet.
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    8
  • Value Score
    8
Reasonable internet service where you get what you pay for. Tech and customer support have been useful 80% of the time.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
To say that dealing with iiNet is a nightmare, would be a massive understatement. Their customer service is atrocious, they lie and mislead their customers. The amount of time I have spent on the phone with them over the last few days( after an outage on Friday 12/5/18) would equate to a full month refund on my account. Still don't have Internet or land line, and they are refusing to fix the issue and are bullying me into agreeing to a wrong call out fee, to which I refuse on the grounds that they themselves have found there is a fault with the actual telephone line, which is owned by Telstra, and they won't fix it ! Disgraceful behaviour, big bully tactics! Be aware be very aware when dealing with this INCOMPETANT excuse for a service provider!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My fibre account was accidentally disconnected by iinet over two months ago, I understand that mistakes happen, but I don't understand why it can take over two months to reconnect my service!