TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating
8
TPG Reviews(93) Write Review
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Service ADSL2+
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Location Sydney
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Activation 10+ days
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Speed Score
10
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Reliability Score
10
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Support Score
6
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Value Score
10
Although I have heard nightmare stories with TPG, I signed up with them early this year as they provided options that were suitable for my usage requirements as well as value for money. Prior to this, I did not have an Internet connection at home and mainly used my mobile data however Vodafone was proving to be unreliable and costly.
The process was relatively straightforward as I signed up for an account via the TPG website and immediately received a detailed email that outlined the service delivery steps and the associated timeframes. To my surprise, the turnaround time was less than 10 days. However the package received in the mail consisted simply of the modem with little to no instructions, so it took quite some time to work out how to set up and configure. I tried contacting TPG for assistance on numerous occasions, however was placed on hold and became frustrated when I realised the waiting game appeared to be indefinite. I gave up and called an electrician instead who successfully resolved the issue for me.
As I live in a unit, I was a tad anxious about having to request additional cabling work however thankfully all worked once the modem was connected. Logging into my account on their website is very user friendly and I was able to navigate with no issues. Further to my surprise, TPG seem to be much more responsive to online queries rather than a phone call. Although my plan is unlimited, I requested for a log of activity to assess if I could potentially change to a cheaper plan with less data. Within a business day, I received a response from TPG with the requested information, which I was quite pleased with.
The Internet speed has been great. My flat mate and I stream movies on a daily basis and although we have encountered the occasional buffering lag, the Internet speed has generally been very reliable and quick. This also applies to high definition movies so I cannot fault them on the connection reliability and speed. I can definitely picture myself being a long term loyal customer of TPG as long as minimal customer service is required from them.
I would highly recommend TPG as an Internet service provider to family and friends, however I would also caution that customer service is much better via online queries than phone calls to the TPG helpline.
The process was relatively straightforward as I signed up for an account via the TPG website and immediately received a detailed email that outlined the service delivery steps and the associated timeframes. To my surprise, the turnaround time was less than 10 days. However the package received in the mail consisted simply of the modem with little to no instructions, so it took quite some time to work out how to set up and configure. I tried contacting TPG for assistance on numerous occasions, however was placed on hold and became frustrated when I realised the waiting game appeared to be indefinite. I gave up and called an electrician instead who successfully resolved the issue for me.
As I live in a unit, I was a tad anxious about having to request additional cabling work however thankfully all worked once the modem was connected. Logging into my account on their website is very user friendly and I was able to navigate with no issues. Further to my surprise, TPG seem to be much more responsive to online queries rather than a phone call. Although my plan is unlimited, I requested for a log of activity to assess if I could potentially change to a cheaper plan with less data. Within a business day, I received a response from TPG with the requested information, which I was quite pleased with.
The Internet speed has been great. My flat mate and I stream movies on a daily basis and although we have encountered the occasional buffering lag, the Internet speed has generally been very reliable and quick. This also applies to high definition movies so I cannot fault them on the connection reliability and speed. I can definitely picture myself being a long term loyal customer of TPG as long as minimal customer service is required from them.
I would highly recommend TPG as an Internet service provider to family and friends, however I would also caution that customer service is much better via online queries than phone calls to the TPG helpline.
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Service ADSL2
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Location Brisbane
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I am a TPG customer. When I signed up they had a 5 star Canstar blue rating and topped the list. I recommended them to a friend and nothing but trouble! His modem was sent to the wrong address. The address that the modem was sent to happened to be a Telstra customer. TPG cut of the internet service including phone at the wrong address. They TPG have now lost my fiends phone number as he wished it to be ported along with his contract. My friends phone number is one he has held for over 30 years. Pathetic! TPG have now slipped in Canstars ratings from number 1 to number 4 barely in front of Telstra at number 5. It is no mystery why! This has been both inconvenient and highly embarrassing for all parties concerned. Do not believe high ratings from other sources as this experience I believe would represent one of many. When my contract is finished with TPG, I will be moving to another carrier. I suggest for all looking at TPG broadband that at present go with IISELECT. The currently have canstars TOP rating. TPG have totally lost the plot perhaps to big to soon. I have better thing s to do than to right this review but I am furious and so is my friend and the Telstra customer who had her broadband turned of because of TPG mistaking the address for the new contract. You all have been warned!
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Service NBN Tier 1
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Location Others
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Activation 10+ days
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Speed Score
4
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Reliability Score
2
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Support Score
1
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Value Score
1
1- Mobile App is not working. They said they will fix the problem but did not receive any call since last month.
2- There is no way to check your international remaining balance online all the time.
3- I asked if you can manage my account to not allow my phone to make international calls once it reaches to limited amount. they said that is not possible. We know why? because they charge you extra money...so annoying...
2- There is no way to check your international remaining balance online all the time.
3- I asked if you can manage my account to not allow my phone to make international calls once it reaches to limited amount. they said that is not possible. We know why? because they charge you extra money...so annoying...
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Service ADSL2+
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Location Sydney
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Activation 3 days
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Speed Score
10
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Reliability Score
10
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Support Score
10
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Value Score
10
TPG has always been the best value for money. Not only is their technical support top quality but their bang for buck has always been impecible.
I have been a loyal customer of TPG for many years now and would recommend them to anyone that is looking for an Internet Service Provider.
Their speeds have always been quick in comparison to other vendors and competitors that have offered me internet connections and also i have experienced hardly any dropouts from their services in the time i have been a customer of theirs.
I have been a loyal customer of TPG for many years now and would recommend them to anyone that is looking for an Internet Service Provider.
Their speeds have always been quick in comparison to other vendors and competitors that have offered me internet connections and also i have experienced hardly any dropouts from their services in the time i have been a customer of theirs.
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Service NBN Tier 1
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Location Mackay
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Activation 7 days
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Speed Score
1
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Reliability Score
2
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Support Score
5
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Value Score
4
NBN DOWNLOAD SPEED IS 2.17 upload is 0.53(7 jluy 2017 test) its slow most of the time.SLOWER THAN Adsl 2+ it wont cross more than 7 some time. When i need to upload document i need to wait for ages.I used to hear TPG used to be good. I THINK NOT ANYMORE.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
1
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Reliability Score
2
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Support Score
1
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Value Score
3
TPG terminated my account due to missed payment as my bank card was skimmed and cancelled. I paid with direct debit and have proof of this but still cancelled my account and to reconnect they want to charge $99 or sign an 18month contract.
I have been a TPG customer for years, they have no loyality to their customers and are just money hungry.
Will never use them again due to this only.
I have been a TPG customer for years, they have no loyality to their customers and are just money hungry.
Will never use them again due to this only.
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Service ADSL2+
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
3
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Support Score
2
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Value Score
2
Slow internet speeds mixed with terrible customer support who treat you like children, make TPG the perfect internet provider for anyone who wants to shoot themselves in the head!
They use dodgy internet practices, where if you call them up to try to fix your slow internet speed (which never gets over 1 MBPS) they speed it up for u and ask if the problem was solved. After you say yes, they slow it back down again a few hours later!
Im in the heart of the Gold Coast and still cant get good speeds with TPG. wtf?
They use dodgy internet practices, where if you call them up to try to fix your slow internet speed (which never gets over 1 MBPS) they speed it up for u and ask if the problem was solved. After you say yes, they slow it back down again a few hours later!
Im in the heart of the Gold Coast and still cant get good speeds with TPG. wtf?
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Service ADSL2+
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Location Melbourne
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Activation 3 days
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Speed Score
9
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Reliability Score
10
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Support Score
10
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Value Score
10
Found TPG to be a no fuss with easy to understand plans provider with unlimited at a great price. Been with them for 4 years and had no issues.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
8
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Reliability Score
8
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Support Score
9
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Value Score
8
I am super happy with my TPG broadband, I have had some great service and coverage using the TPG broadband. I have not yet had any difficulties or bad experiences using the service however I found it took some time in setting the service up, but I believe that may have been from my end as I am not very tech savy when it comes to any sort of technology. When I called the technical support for some assistance the customer service was amazing and they really helped me out! I will be recommending this service within the future.
